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For those of you who have to deal with Verizon as a cellular phone service, the following links might make you throw your computer into the wall.
Audio: Customer service call between a dude who's been over-charged on his bill and a few customer service representatives. Outcome- Verizon doesn't understand the difference between charging .002 cents and .002 dollars.
So the dude has made a blog, VerizonMath chronicling his midadventures with Verizon refusing to admit they made a mistake but giving him a refund on his account, finally admitting their mistake with the refund, and then still misquoting their service to other customers and suddenly coming up with a $400 charge after he discontinued his service (which caused him to be hounded by collection agencies before he finally contacted the Attorney General's office and cleared up the matter after almost three years of back-and-forth).
XKCD Comic Dude Randall writes a check to Verizon in a very, very special mathematically fun way. I'm totally doing that next time I write a check. :D
Audio: Customer service call between a dude who's been over-charged on his bill and a few customer service representatives. Outcome- Verizon doesn't understand the difference between charging .002 cents and .002 dollars.
So the dude has made a blog, VerizonMath chronicling his midadventures with Verizon refusing to admit they made a mistake but giving him a refund on his account, finally admitting their mistake with the refund, and then still misquoting their service to other customers and suddenly coming up with a $400 charge after he discontinued his service (which caused him to be hounded by collection agencies before he finally contacted the Attorney General's office and cleared up the matter after almost three years of back-and-forth).
XKCD Comic Dude Randall writes a check to Verizon in a very, very special mathematically fun way. I'm totally doing that next time I write a check. :D
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